These Terms include the participation waiver, refund policy, and membership renewal terms — you don’t need to read separate documents.
1. Eligibility and account use
Rondo FC delivers structured adult football coaching in Abu Dhabi, UAE. By creating an account, using our services, or completing checkout, you confirm you are 18 years of age or older.
Rondo FC is an adult-only platform. Participants must be 18 years of age or older. No minors and no guardian consent pathway applies.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- You must provide accurate, current, and complete account information and keep it updated.
- Accounts are personal. You may not share, transfer, or allow another person to use your account.
- Rondo FC reserves the right to suspend or terminate accounts that violate these terms or are used fraudulently.
2. Memberships and products
Rondo FC offers the following membership plans and products. Specific pricing, session allocations, and durations are displayed at checkout and in the member portal.
- Standard membership: a recurring monthly plan with a defined number of sessions per month.
- Pro membership: a recurring monthly plan with an expanded session allocation and additional benefits.
- Starter Pack: a fixed-term introductory package for new members with a set number of sessions.
- Extra Session: a single-session credit purchasable by active members to supplement their plan.
- Each product is governed by these Terms, the active Refund Policy, and any product-specific terms displayed at checkout.
- Rondo FC may introduce, modify, or discontinue products with notice in the member portal.
3. Sessions, credits and bookings
- Sessions must be booked through the member portal when booking windows are open.
- Booking eligibility depends on your active membership tier, available session credits, and any applicable waitlist rules.
- Session credits included in memberships are for the current billing cycle only. Unused credits do not carry over to the following month except where Rondo FC cancels a session and does not provide a reasonable substitute or credit.
- Extra Session credits are valid for the membership cycle in which they are purchased.
- Sessions have limited capacity. A booked slot is confirmed only when you receive a booking confirmation.
- Where a session is full, you may join a waitlist. Waitlisted members may be offered a spot if a booked member cancels with sufficient notice. Waitlist position does not guarantee a session.
- No membership, Starter Pack, Extra Session, or session credit is active until payment is received and confirmed.
- Memberships and session credits are personal and non-transferable unless Rondo FC agrees otherwise in writing.
- Rondo FC may cancel, postpone, shorten, relocate, or modify sessions for heat, weather, safety, or operational reasons.
4. Cancellation and no-show rules
Session cancellations by members and membership cancellations are governed by the rules below.
- A minimum of 6 hours notice is required to cancel a booked session through the member portal.
- Late cancellations (fewer than 6 hours before the session start time) and no-shows are forfeited without credit, refund, or carry-over, except where required by applicable law.
- A session credit is restored to your account only when you cancel with at least 6 hours notice.
- Members may request membership cancellation at any time. Cancellation takes effect at the end of the current paid billing cycle, and session access continues until then.
- Membership cancellation does not trigger an automatic refund for the current cycle. Paid sessions within the current cycle remain available until the cycle ends.
- Rondo FC reviews cancellation requests and will confirm the effective date in writing.
5. Participation agreement and waiver
By booking or attending any Rondo FC session, you acknowledge and agree to the following participation terms, which form a binding waiver and assumption of risk agreement.
- You confirm you are 18 years of age or older and medically fit to participate in high-intensity adult football training.
- Adult football and high-intensity physical activity involve inherent risks that cannot be fully eliminated, including sprains, fractures, contact injuries, cardiovascular events, heat-related illness, aggravation of pre-existing conditions, and artificial turf abrasions. You voluntarily assume all such risks.
- You warrant that you are in good physical health and fit to participate safely. You must disclose relevant medical conditions, allergies, medications, or limitations before your first session.
- You must not participate if injured, unwell, dehydrated, feverish, experiencing chest pain or shortness of breath, showing concussion symptoms, or otherwise unfit. Failure to disclose a relevant medical condition may release Rondo FC from liability connected to that undisclosed condition.
- You consent to reasonable emergency assistance, including contacting UAE emergency services and facilitating ambulance transfer. Coaches are not medical professionals. You are responsible for emergency treatment and related costs except where otherwise required by law.
- You must comply with hydration and heat-management instructions from coaching staff. Where a head injury, concussion, cardiac event, or serious health incident is suspected, you must stop immediately and not return without written medical clearance. You agree not to conceal head impact, loss of consciousness, or concussion symptoms from coaching staff.
- Rondo FC is not responsible for loss, theft, or damage to personal belongings brought to sessions or venues.
- You agree to follow coach and staff instructions at all times and to treat all participants, coaches, and staff with respect.
- To the fullest extent permitted by applicable UAE law, you release Rondo FC, its owners, coaches, staff, contractors, and venue partners from liability arising from inherent activity risks, your own conduct, undisclosed medical conditions, third-party acts, personal belongings, and circumstances outside reasonable control, except where liability cannot be excluded by law.
- You agree to indemnify Rondo FC against claims arising from your conduct, breach of this waiver, or injury or damage caused by you to another person or property.
- By accepting at checkout or attending a session, you confirm you have read this participation agreement and waiver and accept it voluntarily and without duress.
6. Payments
All prices are displayed and charged in UAE Dirhams (AED). Payments are processed by Ziina and other payment providers Rondo FC may engage.
- No membership, product, session credit, or entitlement is active until payment is verified and confirmed by the payment provider.
- Payment processing may involve currency conversion, issuer fees, or provider charges. Rondo FC is not responsible for additional charges applied by your bank or card issuer.
- Failed payments do not create entitlements. If a payment fails, your order is not confirmed and no session credits are issued.
- Duplicate or erroneous charges verified by Rondo FC and the payment provider will be refunded or corrected under the Refund Policy.
- Rondo FC does not store full card numbers. Payment data is handled by our PCI-compliant payment providers.
7. Refunds
This section sets out Rondo FC’s refund position across all products. Refunds are product-specific and governed by the rules below.
- Session cancellation refunds: sessions cancelled with at least 6 hours notice restore your session credit. No monetary refund is issued for a timely cancelled session.
- Late cancellation and no-show: forfeited without credit or refund.
- Rondo FC cancellation: if Rondo FC cancels a session and cannot provide a reasonable substitute, credit, or rescheduled date, an appropriate credit will be issued for the affected session.
- Extra Session purchases: paid Extra Session credits follow the cancellation and forfeiture rules above once entitlement is granted after successful payment.
- Membership refunds: membership cancellation does not trigger an automatic refund for the current paid cycle. Paid sessions within the current cycle remain available until the cycle ends.
- Duplicate, failed, or provider-error payments: duplicate or erroneous charges verified by Rondo FC and the payment provider will be refunded or corrected. Chargebacks follow provider and bank procedures.
- Approved refunds are processed within 7–14 business days to the original payment method where possible.
- To request a refund, contact team@rondo.ae with your name, account email, order reference, and reason. Rondo FC may request additional verification.
8. Membership term and renewal
Your membership term and renewal are governed by the following rules.
- You are buying the membership term and price displayed at checkout. Your initial payment covers only that selected term.
- Rondo FC does not operate automatic recurring billing. Membership renewal is manual — you must complete a new payment action to renew.
- Any future renewal price will be shown before you make a renewal payment. Renewal pricing may differ from your initial term price.
- You may decline a renewal payment. If you do not renew, session access ends according to your current paid term and the active membership rules.
- This acknowledgement does not authorise an unsupported saved-card charge, direct debit, or automatic recurring payment of any kind.
- A material change to renewal terms requires a new version and fresh acceptance before the affected payment.
- Your renewal acceptance is recorded against your member profile, order, document version, acceptance date, and typed signature where applicable.
9. Freeze, change-plan and reactivation rules
Rondo FC supports the following plan management actions, subject to the terms at the time of request.
- Membership freezes are available on eligible three-month and six-month plans only. Freeze terms, duration limits, and any associated adjustments are set at the time of request and confirmed in writing.
- Standard monthly memberships are not eligible for freezes.
- Plan changes (upgrades or downgrades between available tiers) are subject to the terms displayed at the time of change and take effect at the start of the next billing cycle.
- Reactivating a membership after cancellation or expiry requires a new checkout and is subject to then-current pricing and product availability.
- Rondo FC may modify supported plan management options with notice in the member portal.
10. Conduct and club rules
- Follow coach and staff instructions at all times during sessions.
- Wear appropriate football or astroturf footwear. No moulded blades or metal studs unless the venue surface specifically permits them.
- Treat all participants, coaches, and staff with respect. Harassment, discrimination, abusive language, or aggressive behaviour will not be tolerated.
- No dangerous play, reckless tackles, or conduct that endangers yourself or others.
- No jewellery during play. Remove rings, watches, earrings, chains, and similar items before entering the pitch.
- Do not participate under the influence of alcohol, controlled substances, or any impairing medication.
- Rondo FC may remove a participant from a session or terminate a membership immediately for conduct that creates a safety risk, disrupts the session, or harms the club community.
11. Communications and operational notices
Rondo FC communicates with members for operational, safety, and service purposes.
- Operational communications include session confirmations, reminders, venue changes, schedule updates, safety notices, payment confirmations, and account-related messages. These are essential to service delivery.
- You may also receive marketing and promotional communications where you have opted in. You may opt out of marketing messages at any time without affecting operational communications.
- Rondo FC may send communications by email, SMS, push notification, or through the member portal.
- It is your responsibility to keep your contact details current and to monitor communications from Rondo FC.
12. Liability and applicable legal framework
To the fullest extent permitted by applicable law, Rondo FC limits its liability as set out in this section.
- Rondo FC, its owners, coaches, staff, contractors, and venue partners are released from liability arising from inherent sporting risks, your own conduct, undisclosed medical conditions, third-party acts, loss or damage to personal belongings, and circumstances outside reasonable control.
- Rondo FC may carry public liability insurance, but this does not cover your personal medical expenses. You are encouraged to maintain your own health and accident cover.
- Rondo FC is not liable for indirect, consequential, or incidental loss or damage.
- Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable UAE law.
- These terms are governed by the laws of the Emirate of Abu Dhabi and, where applicable, the federal laws of the United Arab Emirates.
- Any dispute arising out of or in connection with these terms is subject to the exclusive jurisdiction of the competent courts of Abu Dhabi.
- Rondo FC provides these football sessions in the UAE. Contracting entity and registered address details are maintained privately and provided on request.
13. Contact and support
For questions about these Terms, your membership, payments, refunds, or any other matter:
- Email: team@rondo.ae
- Use the Support option in the member portal for account-related enquiries.
- Contracting entity and registered address details are maintained privately and provided on request.
- Rondo FC aims to acknowledge support requests within 2 business days.